Consumer Advice
Make sure you are aware of your consumer rights, especially if you have purchased a shoddy product or service
Latest
-
Royal Mail strikes: the strike dates and your post delivery delay rights
Royal Mail strikes continue this winter as thousands of postal workers are getting ready for days of industrial action, when are the strikes and what are your delivery rights?
By John Fitzsimons Published
-
-
Top PayPal scam emails in 2023 - how to spot these dangerous phishing scams
Paypal scam emails want you to call a phone number that has nothing to do with PayPal. The most dangerous part? They look like they arrive in your inbox from the official PayPal email account.
By George Martin Published
-
Number spoofing scams and how to avoid them
Scammers use phone number spoofing to convince you they are genuine by stealing the details of legitimate businesses and organisations.
By John Fitzsimons Published
-
Why eggs and turkey are in short supply - and what it means for your food shopping
Some supermarkets are rationing eggs. We explain why eggs and even your Christmas turkey could be in short supply right now, and what it means for your food shopping
By Sue Hayward Published
-
Sales tips – how to find the best shopping deals
Sales tips – how to get the best shopping deals
By Sue Hayward Last updated
-
When can you book your supermarket Christmas delivery slot?
When can you book your supermarket Christmas delivery slot? We've checked the delivery slot release dates for all the supermarkets.
By Sue Hayward Last updated
-
How to track down lost money
Could you be sitting on a goldmine of forgotten savings, pensions and investments? We explain to track down your lost cash.
By Georgie Frost Last updated
-
Pension planning – Georgie Frost: 'Why I prioritise my pension'
Why pension planning for income in life after work matters so much. Georgie Frost tells us about her approach and how to get started.
By Georgie Frost Last updated
-
Child benefit payments: why yours could be lower than usual and how to make sure you're not missing out
Thousands of parents of 16 year olds could see their child benefit payments stop. We explain what to do if your payments are delayed, reduced or stop completely
By Ruth Emery Last updated
-
Revealed: £263 million of unused credit on TFL Oyster cards - how to get it back
If you had a TFL Oyster card and no longer use it, then here's how to get your money back on unused credit
By Katie Binns Last updated
-
Boots Star Gifts 2022 savings - three big money-saving deals this week
Here are some of the biggest money-saving Boots Star Gifts deals on offer this week.
By Vaishali Varu Published
-
Why government should increase working from home tax relief
As the gap widens between the cost of living and the value of working from home tax relief - is it a simple way government can put cash back in our pockets?
By John Fitzsimons Last updated
-
How to cut working from home costs
With many of us now working from home for at least part of the week, we highlight the simple steps you can follow to save money when working from home and save around £300
By Ruth Jackson-Kirby Last updated
-
What is the Consumer Rights Act and how can it save you money?
We explain what is the Consumer Rights Act, how it protects you and if it can save you money.
By Sue Hayward Last updated
-
Black Friday vs Boxing day sales – when are you more likely to bag a bargain?
Black Friday vs Boxing Day – both are hyped up as bargain bonanzas with no shortage of retailers promising big discounts but are those bargains all they’re cracked up to be?
By Sue Hayward Published
-
Black Friday streaming deals – Paramount Plus, Now TV, MGM and more
Put your feet up and bag a bargain with the Black Friday streaming deals, starting from as low as 99p per month.
By Vaishali Varu Published
-
More than 11 million pensioners to get up to £600 boost from today
Around 11.6 million pensioners will start to see payments from the Department for Work and Pensions (DWP) start landing in their bank accounts.
By Sue Hayward Published
-
Parents urged to check whether they could get childcare costs top-up
Thousands of families are missing out on the Tax-Free Childcare top-up. We explain how to apply
By Katie Binns Published
-
Are you in line for the cost of living payments in 2022 and 2023? Everything you need to know
Millions of households have had some support and there’s more to come with payments in the bank and credit on energy bills – but knowing when and how you’ll get your money can be tricky.
By Sue Hayward Published
-
How to get the best Amazon deals — Black Friday, Amazon Warehouse and Prime Day
From Black Friday to Prime Day to Amazon Warehouse – we tell you how to get the best Amazon deals.
By Katie Binns Last updated
-
The Winter Fuel Payment: what is it and who can claim it?
What is the Winter Fuel Payment and who can get it? We explain everything you need to know
By Sue Hayward Published
-
Consumer rights - your returns, refunds, faulty goods, sales and delivery rights explained
The essential consumer rights you need to know to get your money back if something goes wrong.
By Sue Hayward Published
-
Council Tax: The Disabled Band Reduction Scheme - how it works
If you, or someone you live with is disabled, you may be able to claim a reduction on your council tax. Here’s what you need to know
By Sue Hayward Last updated
-
Black Friday scams you need to know about
Here's how to protect yourself from Black Friday scams
By Katie Binns Published
-
Autumn statement 2022: what it means for your pay, tax, benefits and energy bills
What does the Autumn Statement 2022 mean for your pay, tax, benefits and energy bills? We explain
By Katie Binns Last updated
-
Autumn Statement 2022: new cost of living payments announced for 2023
The government has announced further payments to households as part of their cost of living help package. Here’s what to expect
By Vaishali Varu Published
-
Autumn Statement 2022: what the benefits increases mean for you
The chancellor has announced that benefits will rise by 10.1% in April, while also making several changes to universal credit. We explain how the new policies could impact you.
By Ruth Emery Published
-
The £650 low income cost of living payment: second £324 instalment to be paid from 8 November
Eight million households will get a £324 cost of living payment from 8 November. We explain who will get it and when
By Sue Hayward Last updated
-
The £150 disability cost of living payment: who will get it and when?
Six million disabled people will get a second £150 cost of living payment in 2023. Here's what you need to know
By Sue Hayward Last updated
Other versions of this page are available with specific content for the following regions: